Reference

Your Rights and Our Obligations on net9ja

This page covers the legal basis on which net9ja operates and what it means for your account. Access and use of our platform depends on your local law and eligible region — read through so you know exactly where you stand before you fund…

Jurisdiction-Dependent AccessAccount Holder RightsWallet and Payment TermsPrivacy and Data RetentionContact and Dispute Path
Explore Lobby Read FAQ
net9ja Your Rights and Our Obligations on net9ja
LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

If you have a question about how these terms apply to your account, a dispute about a bKash, Nagad or Rocket transaction, or a request to access, correct or delete your personal data, our support team handles all of these. Responses to formal legal requests may take longer than general account queries — flag the nature of your request clearly when you write in so it reaches the right person.

Live Chat Support Available directly inside your account dashboard. Use this for faster responses on account access, wallet queries and transaction disputes tied to bKash, Nagad or Rocket.
Email for Formal Requests For data access requests, account closure confirmation, or written dispute records, email us. We'll confirm receipt and respond within the timeframe set in our data policy.
Account Help Centre Our help centre covers the most common legal and policy questions — account verification steps, wallet linking rules, and eligibility conditions — before you need to contact us directly.
HOW WE HANDLE YOUR DATA

Data Handling, Cookies and Account Security

Knowing what we collect, why we collect it, and how long we keep it is part of using net9ja responsibly. We collect account registration data, transaction records from bKash, Nagad and Rocket transfers, device and session information, and standard browsing data via cookies. You can request a copy of your personal data or ask us to correct inaccurate records — contact support with your account ID and the nature of the request. Account security relies on mobile OTP verification tied to your registered number, so keeping that number current is important.

Cookie Policy

We use functional, analytics and session cookies. You can manage cookie preferences via your browser settings, though disabling functional cookies may affect how your account loads on mobile.

Data Retention

Transaction records are kept in line with standard financial data obligations. Account profile data is held while your account is active and for a defined period after closure.

Account Security

Mobile OTP verification protects your login. If your registered mobile number changes, update it through account settings before your next bKash, Nagad or Rocket transaction.

Data Access Requests

You have the right to request what data we hold on your account. Submit your request via email with your account ID. We will respond within the timeframe stated in our policy.

Common Legal and Policy Questions

These cover what Bangladesh account holders ask most often about our terms, data practices and account rights. If your question is not here, contact support directly.

Yes. Access and eligibility depend on your local law and the region you are in. We do not determine your legal position — check your local regulations before opening an account or making a deposit.

We hold registration details, transaction records from bKash, Nagad and Rocket payments, device session data and communication history with support. You can request a full summary by emailing us with your account ID.

Contact our support team via email, include your account ID, and specify what you want corrected or removed. We will confirm receipt and act within the timeframe set in our data retention policy.

Transaction records tied to bKash, Nagad and Rocket payments are retained after account closure in line with standard financial data practices. Closure removes account access but does not erase payment history.

We post updates directly on this page. Continuing to use your account after a change is posted means you accept the revised terms. Check this page periodically if you want to stay current.

Use live chat inside your account dashboard and flag it as a transaction dispute. Have your bKash, Nagad or Rocket reference number ready — that speeds up the review process considerably.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

Related pages

InfoPrivacy PolicyInfoTerms & ConditionsInfoDealer 24x7 Live

Related pages

net9ja Bangladesh Register Net9Ja Glossary net9ja Login net9ja Casino